Terms and Conditions
Wall Eden Farm
Terms & Conditions
Cabins:
All bed linen, towels heating and electric costs are all included in the cost of your holiday.
Arrival
Before arrival we do ask that you could give us an estimated time that you wish to arrive. Once you have arrived please go to Reception to book in.
Normally check in time is after 3.30pm, if you would like earlier please contact us to arrange.
On Departure:
Departure time is 10am, we do allow 30 minutes over this time. If you do need extra time, this can be booked, but is charged extra, please ask for further information. We do ask for all guests to leave the cabins clean and tidy.
Please can you post keys through reception door, if the office is closed.
Customers parking:
Please use area around cabins to drop off passengers and luggage, then please park in designated area.
Visitor parking and additional vehicles:
All must use Main car park in front of reception.
Visitors with Dogs:
If you have booked ‘Badgers Rest' or ‘Deer Walk' and are bringing your well behaved dog with you, please be aware that he/she must be kept on a lead at all times as there is livestock around the farm. All waste is must be bagged and deposed of in the litter bins. We do ask that you do not allow your dog on the furniture and please do not leave your dog alone if you go out; your dog is on holiday too!
Cancellation:
If you unfortunately need to cancel, a charge will be payable by you to cover our costs. These charges are set out below:
|
Period before scheduled arrival date |
Cancellation charges as a % of total costs (excluding amendment and credit card charges which are non-refundable) |
|
More than 6 weeks |
Loss of Deposit |
|
3 - 6 weeks |
50% |
|
1 - 3 weeks |
80% |
|
1 week |
100% |
Insurance:
We do recommend that you seek independent travel insurance for incidents beyond your control, as this covers any costs that you may lose.
Smoking is prohibited by law and you will be fined up to £1000 if you smoke inside the log cabins.
Damages:
If there are any accidental damages please let us know and we can replace the items, you will not be charged for these breakages.
Non accidental and deliberate damages are in breach of our terms and conditions and you will be liable.
Due to the tranquillity of our environment we ask that everyone is considerate to their neighbours, Disrupted behaviour may result in a termination of your holiday.
You maybe asked to pay a security payment, this is refundable on departure.
