Terms & Conditions

Corona virus update – 24/03/2020

Dear Guests,

In response to the government’s announcement we are closing Wall Eden Farm for an initial period of 5 weeks, from Tuesday 24th March 2020 until Friday 1st May 2020.

We understand the huge impact the current pandemic is having on all of our guests, partners and staff, and that the priority right now is to keep each other safe.

Within the coming days we will be contacting all guests staying in March and April who have not yet moved their booking, to discuss their booking options.

Although we have closed the farm for an initial period of five weeks, we are anticipating the closure period may have to be extended.  If the closure has to be extended beyond the above date we will contact guests due to stay from Friday 1st May going forward, to discuss their options as soon as we know more, we hope this would by Monday 13th April at the very latest, depending on government announcements. We will ensure you are offered alternative holiday dates to ensure nobody loses out.

If you wish to cancel your stay (and not re-book for another date within the above period) please ensure you check your travel insurance details. In the case of cancellation our normal terms and conditions apply.

We thank you for your understanding and support, and hope we will see you all when it is safe to do so.

Kind Regards

Wall Eden Farm

This statement supersedes all previous statements regarding the Corona virus.

 

Terms and conditions for your holiday

We want to make sure your stay with us is fabulous, relaxing and an enjoyable experience. It’s important to us that everyone has a wonderful time and would like to come back to our lovely farm time and time again. Of course that means there needs to be some rules and conditions – and these are designed to help you have a great time by helping us to be as efficient as possible. We’ve tried not to make them too onerous, nor too long… because holidays are for enjoyment!

Payment

Deposit – We require £100.00 per unit of accommodation as a non-refundable deposit.

Full Balance – The remaining balance of accommodation  is due 6 weeks prior to the arrival date of your holiday. Please note it is your responsibility to contact Wall Eden Farm to arrange payment of the final balance. However Wall Eden Farm will send a payment reminder letter close to date of payment and attempt to contact you with the details provided on your booking form.

Please note Wall Eden Farm reserve the right to cancel your booking if the balance of your holiday has not been paid.

What’s included?

Log Cabins/Lodges

  • All bed linen, towels, heating and electric costs are included in the cost of your holiday.

Our Somerset Shire Glamping Pods:

  • Heating and Electric is included in the price of your stay.

Bed linen (including sheets, duvets and pillows) and towels are not included in the standard price of your accommodation.  These can be hired separately on booking.

 

Please note activities are not included in the price of your accommodation.

Arrival:

  • Before arrival we do ask that you give us an estimated time that you wish to arrive. Once you have arrived please go to Reception (located past the barn on the left) to book in, unless you have previously arranged for your key to be left in a key safe.
  • Check in time is 3.30pm to 5pm, if you would like an earlier or later check in please contact us to arrange this prior to the day of arrival. If you are planning on arriving after 5pm it is essential that you contact us to let us know so that we can arrange a late check in.

Departure:

  • Departure time is 10am. We offer a midday checkout for a small price of £25.00 (please book in advance). We do ask for all guests to leave the cabins in the condition in which they are hired.  Please note if the accommodation is left in an unacceptable condition there will be additional cleaning charges.
  • Please pop your keys into the key safe on your accommodation if the office is closed.

Customers parking:

  • Please note we will not be held responsible for any damage to your vehicle or theft of items from your vehicle whilst your vehicle is parked at Wall Eden Farm.  We will of course help if any of the above situations were to occur.
  • Please do not park on any of the grass areas.

Visitors with Dogs:

We welcome dogs here at the farm, however we charge a small £10.00 per night fee per pet which must be booked in advance. Our dog friendly lodges/pods are Deer Walk, Badgers Rest, Blackberry and Strawberry. If you are bringing your well behaved dog with you, please be aware of the following rules:

  • He/she must be kept on a lead at all times as there is livestock roaming free on the farm
  • All waste must be bagged immediately and deposed of in the litter bins
  • We do ask that you do not allow your dog on the furniture
  • Please do not leave your dog alone in the accommodation, your dog is on holiday too.

Cancellation:

Please note we are unable to offer refunds in the event of cancellation (including deposits and any other payments).

Amendment and credit card charges are non-refundable.

Please note Wall Eden Farm reserve the right to cancel your booking if the balance of your holiday has not been paid.

Threatening behaviour towards staff will result in immediate cancellation of your booking (please note you would not be entitled to a refund).

Insurance:

  • We do recommend that you seek independent travel insurance for incidents beyond your control.

Smoking

  • Smoking is any of the accommodation or communal areas is prohibited by law and you will be fined up to £1000 for damage caused.

Damages:

  • Security Deposit – Please note that a £200 security deposit has been held on the payment card (not deducted from the account). Should any damage to the property occur or in the event that the property is left in an unacceptable condition Wall Eden Farm reserve the right to charge the card.
  • If there are any accidental damages please let us know immediately.  You will not be charged for minor breakages, including crockery and glassware.
  • Unfortunately we have to charge for major breakages such as electrical items (including TV’s), windows and other items.

General:

  • Due to the tranquillity of our environment here in beautiful Somerset, we ask that everyone is considerate to their neighbours and keeps the noise to a minimum after 10pm.
  • Disruptive behaviour may result in immediate termination of your self-catering holiday.
  • Large groups may be asked to pay a security payment, this is refundable on departure.

Force Majeure

Wall Eden Farm are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events. We recommend that you have adequate holiday insurance in place to cover this.