Terms & Conditions

Corona Virus Response

First of all, we would like to say thank you for booking, your support is keeping our family business going and we are very thankful.

We are taking a number of preventative measures in order to try and combat the virus and transmission, keeping Wall Eden Farm Holidays a safe rural retreat. Please ensure you read the below information and thank you in advance for your understanding during this difficult time.

Due to the current Covid-19 pandemic we have implemented the following measures to keep staff and guests as safe as possible:

  • Professional cleaning and laundry services have been briefed to ensure Covid Secure procedures are being followed. Cleaning check lists are also being utilised.

 

  • We are no longer operating a ‘reception’ to meet and greet guests etc, further reducing the communal areas and chance of contact. We are using 01278 786488 and info@walledenfarm.co.uk as the main contact for all guests (those on site and those enquiring) who have an enquiry, question or other reason to contact us.

 

  • In an emergency there will a contact number within your accommodation guide (an emergency is a water leak, electrical issue, health issue or similar)

 

  • Keys will be placed within the property key safe on the relevant accommodation. You will be contacted prior to their stay with the key safe details (the details will be in your full payment confirmation), allowing you safe access to the accommodation. Please note we are cleaning the key safes prior to placing the keys within them, and after.

 

  • All keys and fobs are being sanitised between guests.

 

  • The hot tub/sauna facility, pamper pod, games room and shop are closed for the foreseeable future to minimise the risk of infection.

 

  • Supermarket deliveries – Please note you should still be able to book supermarket deliveries to your accommodation. Please ensure the supermarket knows which accommodation you are staying in, and book the delivery for when you have arrived (please ensure you leave plenty of time to arrive). Wall Eden staff are unable to accept the delivery and/or pack the delivery away.

 

  • Adventure Activities; all guests will be asked to sanitise their hands prior to the activity, and all equipment will be thoroughly cleaned between each activity (the only activities that are currently closed are Battle Zone Archery due to the need to wear face masks and the Air Rifle Range due to the enclosed space). Booking your activities in advance is a must, as they are all organised ahead of time (please do not wait until arrival).

KEY POINTS:

  • If you are experiencing any signs or symptoms of the corona virus or any other cold/flu like symptoms, please do not travel to stay at Wall Eden Farm Holidays.

 

  • Are you self isolating/quarantining? If so, please ensure you self isolate /quarantine at your home address, do not under any circumstance do so at Wall Eden Farm.

 

  • If you develop symptoms or signs of illness during your holiday please call us immediately to make us aware. You will be required to leave your accommodation straight away and return to your home address (where it is safe to do so).

 

  • Please ensure you follow government guidelines and law at all times, including holidaying guidelines and social distancing – failure to do so will result in the non-refundable termination of your holiday.

 

  • We strongly recommend taking out an insurance policy that covers you for cancellations, local lockdowns or for any other reason you are unable to attend your holiday.

Please check our website for further updates, as the above measures may change.

Our aim is to keep Wall Eden Farm Holidays a safe rural retreat during what is no doubt going to be a difficult year for all of us. We would like to reiterate how much we appreciate your help and understanding during this difficult time.

Many thanks

Wall Eden Farm

 

 

Terms and conditions for your holiday

We want to make sure your stay with us is fabulous, relaxing and an enjoyable experience. It’s important to us that everyone has a wonderful time and would like to come back to our lovely farm time and time again. Of course that means there needs to be some rules and conditions – and these are designed to help you have a great time by helping us to be as efficient as possible. We’ve tried not to make them too onerous, nor too long… because holidays are for enjoyment!

Payment

Deposit – We require £100.00 per unit of accommodation as a non-refundable deposit (includes 5% VAT)

Full Balance (includes 5% VAT) – The remaining balance of accommodation  is due 6 weeks prior to the arrival date of your holiday. Please note it is your responsibility to contact Wall Eden Farm to arrange payment of the final balance. However Wall Eden Farm will send a payment reminder letter close to date of payment and attempt to contact you with the details provided on your booking form.

Please note Wall Eden Farm reserve the right to cancel your booking if the balance of your holiday has not been paid.

What’s included?

Log Cabins/Lodges

  • All bedding, linen, towels, heating and electric costs are included in the cost of your holiday.

Our Somerset Shire Glamping Pods:

  • Heating and Electric is included in the price of your stay.

Bedding and linen (including sheets, duvets and pillows) and towels are not included in the standard price of your accommodation.  These can be hired separately on booking.

 

Please note activities are not included in the price of your accommodation.

Arrival:

  • Keys will be placed within the property key safe on the relevant accommodation. You will be contacted prior to their stay with the key safe details (the details will be in your full payment confirmation), allowing you safe access to the accommodation. Please note we are cleaning the key safes prior to placing the keys within them, and after.
  • Check in time is 3.30pm to 11pm, please note due to our covid procedures we are unable to offer early check ins.

Departure:

  • Departure time is 10am. We offer a midday checkout for a small price of £25.00 (please book in advance). We do ask for all guests to leave the cabins in the condition in which they are hired.  Please note if the accommodation is left in an unacceptable condition there will be additional cleaning charges.
  • Please pop your keys into the key safe on your accommodation on departure.

Customers parking:

  • Please note we will not be held responsible for any damage to your vehicle or theft of items from your vehicle whilst your vehicle is parked at Wall Eden Farm.  We will of course help if any of the above situations were to occur.
  • Please do not park on any of the grass areas.

Visitors with Dogs:

We welcome dogs here at the farm, however we charge a small £10.00 per night fee per pet which must be booked in advance. Our dog friendly lodges/pods are Deer Walk, Badgers Rest, Blackberry and Strawberry. If you are bringing your well behaved dog with you, please be aware of the following rules:

  • He/she must be kept on a lead at all times as there is livestock roaming free on the farm
  • All waste must be bagged immediately and deposed of in the litter bins
  • We do ask that you do not allow your dog on the furniture
  • Please do not leave your dog alone in the accommodation, your dog is on holiday too.

Cancellation:

Please note we are unable to offer refunds in the event of cancellation (including deposits and any other payments).

If the site is closed for a second time by the government in response to covid-19, we will ensure you have the opportunity to move your booking to a future date. Please note depending on the exact dates the price of the stay may reduce or increase accordingly.

Amendment and credit card charges are non-refundable.

Please note Wall Eden Farm reserve the right to cancel your booking if the balance of your holiday has not been paid.

Threatening behaviour towards staff will result in immediate cancellation of your booking (please note you would not be entitled to a refund).

Insurance:

  • We do recommend that you seek independent travel insurance for incidents beyond your control.

Smoking

  • Smoking is any of the accommodation or communal areas is prohibited by law and you will be fined up to £1000 for damage caused.

Damages:

  • Security Deposit – Please note that a £200 security deposit has been held on the payment card (not deducted from the account). Should any damage to the property occur or in the event that the property is left in an unacceptable condition Wall Eden Farm reserve the right to charge the card.
  • If there are any accidental damages please let us know immediately.  You will not be charged for minor breakages, including crockery and glassware.
  • Unfortunately we have to charge for major breakages such as electrical items (including TV’s), windows and other items.

General:

  • Due to the tranquillity of our environment here in beautiful Somerset, we ask that everyone is considerate to their neighbours and keeps the noise to a minimum after 10pm.
  • Disruptive behaviour may result in immediate termination of your self-catering holiday.
  • Large groups may be asked to pay a security payment, this is refundable on departure.

Force Majeure

Wall Eden Farm are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events. We recommend that you have adequate holiday insurance in place to cover this.